Question 1

Why should I use a Property Manager instead of self-managing?

Accepted Answer

Managing a property involves far more than collecting rent. It requires legal compliance, tenant screening, maintenance coordination, and risk management.
At Ascend, we protect your investment by ensuring full compliance with the Residential Tenancies Act 1986, minimising vacancy, and placing high-quality tenants. Saving you time, stress, and costly mistakes.

Question 2

Why should I choose Ascend over a traditional agency?

Accepted Answer

Ascend was founded by property investors who were frustrated by traditional property management. Our focus is on proactive communication, asset protection, investor-focused decision making, and personalised service rather than treating landlords like just another number on a rent-roll.

Question 3

What are your fees?

Accepted Answer

Management Fee: 1-2 properties: 9%, 3-4 properties: 8.5%, 5+ properties 8%

Letting Fee: 1 week’s rent

No hidden costs. No unnecessary add-ons. Just transparent pricing.

Question 4

Do you have a referral programme?

Accepted Answer

Yes! Refer a landlord to Ascend and receive 3 months free management fees for every new landlord who signs up.

Question 5

How do you find the right tenants?

Accepted Answer

We focus on quality over speed.
Along with strong marketing to attract a quality tenant we also conduct comprehensive tenant screening, including identity verification, rental history checks, rent affordability checks, employment verification, reference checks, and tenancy database searches where applicable.

Question 6

What if rent isn’t paid?

Accepted Answer

Should rent fall into arrears, we take immediate action through a proactive follow-up process, automated arrears management, and full legal compliance, ensuring your investment income is protected and issues are resolved promptly.

Question 7

Can you increase my rental return?

Accepted Answer

Rental returns are influenced by the market, but we take a proactive approach to achieving the best possible outcome by conducting regular rent reviews, minimising vacancy, and making strategic recommendations aligned with current market demand. We manage your investment for performance and long-term growth.

Question 8

Do I need landlord insurance?

Accepted Answer

Yes. We strongly recommend all investors maintain comprehensive landlord insurance to protect against tenant damage, loss of rent, and unexpected events.

Question 9

How often are routine inspections completed?

Accepted Answer

Routine inspections are conducted regularly throughout the tenancy (usually every 12 weeks, however, can be more frequently if required) in accordance with legislation. We provide detailed reports including photographs, maintenance recommendations, and observations on property condition.

Question 10

How often will I receive updates?

Accepted Answer

You'll receive regular communication regarding inspections, maintenance, tenancy matters, rental reviews, and anything else that impacts your investment.

Question 11

How easy is it to switch?

Accepted Answer

Switching to Ascend is simple. We handle the entire transition process, including reviewing your current agreement, coordinating with your existing agency, transferring documentation, and communicating with your tenants.
In most cases, all you need to do is provide notice to your current property manager. We take care of the rest, ensuring a smooth and stress-free transition with minimal disruption to your tenancy.

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