Ascend Property Management Limited (“Ascend”, “we”, “our”, “us”) is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
We operate in accordance with the Privacy Act 2020 (New Zealand) and, where applicable, the Residential Tenancies Act 1986. By using our website or engaging our services, you agree to the practices described in this policy.
1. Who We Are
Ascend Property Management Limited is a boutique property management agency based in Taranaki, New Zealand. We provide residential property management services to landlords and tenants across the region.
Website: ascendproperty.co.nz
Location: Taranaki, New Zealand
2. Information We Collect
We collect personal information from property owners (landlords), tenants, prospective tenants, maintenance contacts, and website visitors. The types of information we may collect include:
2.1 Information from Landlords
•Full name, contact details (email, phone, postal address)
•Property address(es) and ownership details
•Bank account details for rental disbursements•IRD number (where required for tax compliance purposes)
•Correspondence and instructions relating to property management
2.2 Information from Tenants and Applicants
•Full name, date of birth, and contact details
•Identification documents (e.g. driver’s licence, passport)
•Employment information and proof of income
•Rental history and references
•Credit and background check results (via authorised third-party providers such as Renti)
•Bond and payment records
•Tenancy agreement details and correspondence
2.3 Information from Website Visitors
•Name and email address submitted via contact or enquiry forms
•Usage data collected through cookies and analytics tools (see Section 7)
•IP address and general location data
3. How We Use Your Information
We use the personal information we collect for the following purposes:
•To manage and administer tenancies on behalf of landlords
•To assess tenant applications, including conducting reference and credit checks
•To prepare and execute tenancy agreements and associated documentation
•To collect and disburse rental payments and maintain financial records
•To arrange, coordinate, and follow up on property maintenance and repairs
•To conduct property inspections and prepare inspection reports
•To comply with our legal obligations under the Residential Tenancies Act 1986, Healthy Homes Standards, and other applicable legislation
•To respond to enquiries submitted through our website or by phone or email
•To send relevant updates, notices, or communications related to your tenancy or property
•To improve our website and services through analytics and performance monitoring
4. Disclosure of Your Information
We do not sell your personal information to third parties. We may share your information with:
•Your landlord or tenant, as required to carry out your property management agreement
•Authorised tradespeople and maintenance contractors engaged to carry out repairs
•Third-party software providers used in our operations, including PropertyMe (property management platform) and Renti (tenant screening)
•Tenancy Tribunal, if a dispute or proceedings arise
•Tenancy Services and other government agencies, where required by law
•Credit reporting or reference-checking agencies, with your consent
•Our professional advisors, including accountants and legal counsel, where necessary
Where we share information with third-party providers, we take reasonable steps to ensure they handle your information in accordance with the Privacy Act 2020.
5. How We Store and Protect Your Information
Your personal information is stored securely within our property management software (PropertyMe) and associated cloud-based systems. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or loss.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, regulatory, or reporting requirements. Tenancy records are generally retained for a minimum of seven years following the end of a tenancy.
6. Your Rights
Under the Privacy Act 2020, you have the right to:
•Request access to the personal information we hold about you
•Request correction of any personal information that is inaccurate or out of date
•Ask us to delete your information, subject to our legal obligations to retain certain records
•Complain to the Office of the Privacy Commissioner if you believe we have breached your privacy rights
To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within 20 working days, in accordance with the Privacy Act 2020.
7. Cookies and Website Analytics
Our website (ascendproperty.co.nz) is built on the Wix platform. Like most websites, it may use cookies and similar tracking technologies to improve your browsing experience and to collect aggregated, anonymised data about how visitors use our site.
Cookies may be used to:
•Remember your preferences when browsing our site
•Understand how visitors navigate and interact with our website
•Improve our website content and functionality
You can control cookies through your browser settings. Disabling cookies may affect some features of our website. For more information on how Wix handles data, please refer to Wix’s Privacy Policy at wix.com.
8. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms, or services, including Renti, PropertyMe, and Tenancy Services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
9. How to Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:
Ascend Property Management Limited
Director / Senior Property Manager: Jessica Aiello
Website: ascendproperty.co.nz
Region: Taranaki, New Zealand
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Privacy Commissioner at privacy.org.nz.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The current version will always be available on our website. We encourage you to review this policy periodically.
This policy was last updated in July 2026.